Return Policy

Returning an unwanted item?

As long as an item is still in its original condition, up to 14 days of you receiving them. Any damages to the garment must be brought to attention before a refund will be allowed.

You will be charged $3.99 (USD) per returned package for any items that are returned after 14 days of you receiving them - this charge will be deducted from your total refund amount. 

Delivery and handling costs are not refundable.

Please contact customer service for returns. Please send returns to P.O. Box 215 Route 112 Medford, NY, 11763-3670, do so after contacting us for return approval.

After that?

We don't accept returns for items after the relevant returns period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.

Final Sale

Items marked Final Sale have been heavily discounted and are not eligible for returns, exchanges or refunds, other than in exceptional circumstances.

Responsibility

Returning items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way!

As the package remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return. We're not responsible for any items that are returned to us by mistake. If we're able to locate the items and you'd like these returned to you, we may ask you to cover the delivery cost.

Fair use

If we notice an unusual pattern of returns activity that doesn't sit right: e.g. we suspect someone is actually wearing their purchases and then returning them, ordering and returning, then we might have to deactivate the account and any associated accounts. If this happens to you and you think we've made a mistake, please get in touch with Customer Care and we'll be happy to discuss it with you.

If your account has been deactivated and you need to make a valid return, please refer to the account closure email we sent you where you will find details on how to make a valid return. You will be responsible for the cost of returning the goods to us. Any returns will be processed as normal when they reach us.

Please note, we reserve the right to take legal action against you if the items you return don't match what you ordered.

Want to exchange an item?

We don't offer exchanges on orders unless you would like a size change. If you ordered the wrong size please contact customer service.

Returning a faulty or incorrect item?

If you've received an item which isn't quite right please contact customer service.